These terms apply when you buy from the Peekago shop at peekago.com/shop. They sit alongside our terms of use and privacy policy.
Who you are buying from
The seller is Unipolar Technologies Private Limited, E-43/1, Okhla Phase II, New Delhi, Delhi 110020, India, GSTIN 07AABCU3071F2ZJ (“Peekago”). We sell every item ourselves, including items made or shipped for us by our partners (print partners, local printers and brands). You get one order, one GST tax invoice from Peekago, and one place to ask: hello@peekago.com.
Prices and GST
- Prices are in Indian rupees and include GST. The MRP is shown on each product.
- Shipping, if any, is shown before you pay. There are no other charges.
- We issue a GST tax invoice for every paid order; you can download it from your order page.
- If a price is shown wrongly by obvious mistake, we will contact you before dispatch and refund you in full if you prefer not to continue.
Payment
Orders are prepaid by UPI, card, netbanking or wallet through our payment gateway partner. We do not offer cash on delivery. Card and bank details go directly to the payment provider; we never see or store them. An order is confirmed only when the payment provider confirms the payment.
Personalised items
- You choose the text to print (for example a child’s name). Please check spelling before paying; we print exactly what you enter.
- By ordering a personalised item you confirm you are the parent or guardian, or have their permission, and agree to us sharing the text with our printer for this order only. You choose at checkout whether we delete the text after the returns window or keep it for reorders.
- Some designs take a picture you upload: a pet, a place, a thing or your child’s drawing. We don’t print photos of people, including children. Upload only pictures you have the right to use: no characters, brands or other people’s work. A person at Peekago checks every picture within 1 working day, and your item goes to the printer only once it is approved. We keep it privately, shared only with our printer for this order, and delete it 30 days after delivery (or 24 hours after upload if you don’t order).
- If we can’t print a picture we tell you why and delete it. You then have 3 days to send another from your order page, or you can cancel that item; if we don’t receive another picture in time, we cancel the item and refund it in full.
- We may refuse text or images that are offensive, infringe someone’s rights or that we cannot print well, and will refund you in full.
- Personalised items are made to order, so they can be returned only if they arrive faulty, damaged or misprinted.
Your orders and reminders
- You can see your orders at peekago.com/account by signing in with a one-time code we email you. No password is stored.
- If you tick “remind me about my bag” at checkout, we send one email if you don’t finish, then delete your address from the bag. We never send it otherwise.
Delivery
We deliver across India. Each product page shows the usual delivery time, and our shipping policy explains how parcels travel. Items from one order may arrive in separate parcels; we email you as each one ships.
Cancelling an order
You can cancel free of charge until your order (or that part of it) has been dispatched or, for personalised items, sent to print. Write to hello@peekago.com with your order number. Refunds for cancellations go back to the original payment method.
Returns and refunds
See our returns and refunds policy. It does not affect your rights under the Consumer Protection Act, 2019.
Product safety
Toys we sell carry the BIS standard mark required by the Toys (Quality Control) Order. Follow the age guidance and care instructions on each product, and supervise young children with small parts.
Grievances
If something has gone wrong, write to hello@peekago.com first. You can also contact our Grievance Officer, Neha Tiwari, at grievances@peekago.com. We acknowledge complaints within 48 hours and aim to resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require. See our grievance page.
Governing law
These terms are governed by Indian law. Our terms of use explain where disputes are heard.