The short version
- Unused items with their tags: return within 7 days of delivery for a refund or a different size.
- Personalised items: we replace or refund them if they arrive faulty, damaged or misprinted. We can’t take them back for a change of mind.
- Anything faulty or damaged: tell us within 7 days of delivery, with a photo, and we’ll replace it or refund you, including the shipping.
Cancelling an order
- Before dispatch: write to hello@peekago.com with your order number and we cancel it and refund you in full, including shipping.
- Personalised and printed items: you can cancel until the item goes to the printer. Items with your picture go to the printer only after we approve the picture, so you can cancel them from your order page while the picture is being checked. Once printing has started, we can’t cancel them.
- After dispatch: the order can’t be cancelled, but you can return eligible items as described below.
- If we have to cancel (for example an item is out of stock, or we can’t print your picture and you don’t send another), we refund you in full.
How to start a return
Write to hello@peekago.com with your order number, the item and the reason (a photo helps for damage or printing faults). We reply within 2 working days with a pickup or a return address. We arrange and pay for pickups for faulty or wrong items.
Refunds
- Refunds go back to the original payment method (UPI, card, netbanking or wallet).
- We start the refund within 2 working days of receiving the return, of confirming a fault from your photo, or of cancelling your order. Banks usually take 5–7 working days.
- For a change-of-mind return, the original shipping charge is not refunded; for faulty or wrong items it is.
Exchanges
Need a different size? Return the unused item and we’ll send the new size once it’s back with us, or refund you if it’s out of stock.
Items that can’t be returned
- Personalised items, except when faulty, damaged or misprinted.
- Items that have been used, washed or damaged after delivery, or are missing their tags.
This policy is in addition to your rights under the Consumer Protection Act, 2019. See also our terms of sale.